Feeds:
Posts
Comments

Archive for the ‘San Diego’ Category

IMG_6204
Fall is here! Now if you’re like me, a feeling of anxiousness rushed over you when you read that in fear of having to put away the BBQ for the season and succumb to the “pumpkin spice fill in the blank treat of the week”.  But fall is a great time for hot, home cooked meals, and no I don’t mean casseroles for days.  A very under-appreciated tool of the kitchen is the crock pot.  It’s great for those who work a full 8-10 hour day but still want/have to put a full meal on the table after work.  It’s super easy and convenient.  The slow cooker allows you to put in all your ingredients, set it to the proper heat setting and walk away for hours while dinner is made. If that doesn’t deserve the hashtag of multitasking I don’t know what does. Here are some basic, yet helpful do’s and don’ts of slow cooking and a recipe or two of my recent meals.

(more…)

Read Full Post »

IMG_8194No one likes to complain and no one likes a complainer.  Sometimes, it’s not the words that are said, it is the way the words are said.  Customer experiences can be misinterpreted or lost if they aren’t offered in an informative manner.

Anything you need to convey to a business can be offered as feedback instead of a complaint.  “I didn’t want to complain.” Complaints conjure unhappy people and carry a negative association that’s often complimented by an emotional reaction.  On the other hand, feedback is not only appreciated, it is welcome.  Businesses see feedback as a pulse check on their real-time operations.

In the multi-family industry, we get our share of complaints.  We lease and manage housing for the general population so complaints come with the territory. But feedback is reserved for the organizations that want to hear from their customer.  When you seek feedback, you are afforded an opportunity to resolve issues before they turn into a problem.

Feedback offers a perspective that may not have been obvious to the employees of the business.  Sometimes on-site teams need your feedback to support and validate their budgets and purchase requests.   It’s important to tell a company what you liked about their service.  You can point out an exceptional employee or offer a simple fix to a frustrating process.  Don’t be afraid to tell them what you don’t like because you are offering valuable customer intel.  They pay big money for the same information in focus groups and surveys.  Things may seem obvious to you but it’s not always so obvious to a business owner or customer care employee.  Multi-family is no exception.  Some pretty intense situations can occur and when they do, we have to maintain a calm demeanor and muscle through it with poise and respect.  Since the properties are operated by humans, it is possible our teams can miss something.  Please bring it to their attention.

Feedback Tree

Many organizations diligently seek feedback.  Camden is very interested in knowing about your experience.  Each resident living in a Camden Community is offered two random surveys per year.  A survey is available anytime a customer receives service through our maintenance department.  In addition to paying customers, every prospective renter is offered a survey and asked about their experience.  Camden wants to know how their teams performed and how they stack up.  They want to know what a Camden experience looks like through every set of eyes.  When you ask for feedback, you will get it.  As the feedback rolled in, Camden employees were empowered to make changes based on customer requests.  Camden turned a corner when they realized the magic of proactive customer care.  It wasn’t long before they created a site to house inquiries and show progress.  That site is called “Voice of the Customer”.

Both customers and suppliers want respectful consideration and diligence from one another. When people do good things, tell them.  When people do nice things, thank them.  When a business exceeds your expectation, tell them (and then write a  review).  When a business drops the ball and misses the point, offer them feedback on what went wrong from your perspective and give them an opportunity to correct it. Don’t shy away from giving feedback to a business because that feedback is precious.  Don’t short-change a business because you think you are “complaining”.

 

Read Full Post »

Camden Cares OC Stand Down event

Camden Cares OC Stand Down event

I have always been a big believer that you need to give back to the community around you. I’m fortunate to be able to work for a company that allows you to give back to the community . On September 26, I had to opportunity to go to OC Stand down at the old Tustin Air Base. My co-workers and I worked in the kitchen washing dishes, we helped to serve our Veterans and we helped check people into the event as they arrived. I had the opportunity to sit with Bob a Vietnam Veteran and here some of his stories.  We have the freedom that we do because of people like him that fought to keep our freedom.  It actually made me a little sad that I didn’t ask my grandfather more about his time in the war while he was still alive. We are the ones that are going to be able to pass on that history by telling our kids the stories that we are told.  Take the time to ask someone there history and you may make a new lifelong friend.

Working in the kitchen at OC Stand Down Charity event

Working in the kitchen at OC Stand Down Charity event

On September 11th we went to our community’s fire departments and police station and brought them lunch from Boudins and cake. These are the men and woman that protect us daily. Sometimes we get wrapped up in all the events that we have going on that we forget to stop and say thank you. I know that the term pay it forward comes to mind when I think about volunteering. It’s the little things that can make a big difference. You can donate your old cloths to charities that need it. You can recycle your cans and bottles and save that money that you make from that to donate to a school to buy books. Even if you just saved your spare change and then donated that at the end of the year to the charity of your choice. You would be making a difference even if you don’t have the time to donate.   If we all just picked one day a year to do something nice like buy a coffee for a person in line that looks like they need it then it might just change the world and the way people think.

Read Full Post »

 

I wanted to write about a great restaurant in our neighborhood called Andrei’s Conscious Cuisine and Cocktails, it’s located at 2607 Main St. in Irvine. The restaurant offers a wide variety of food and drinks and has a great happy hour menu! They use seasonal fruits and vegetables, emphasizing Mediterranean flavors.  It’s great having a restaurant around the corner that you can walk to and consistently have great food and service! Andrei’s has a very spacious inside area with bar and a great new addition of an outside patio with heaters.

andreisfront

Andrei’s has been very generous to Camden Main and Jamboree Apartments also. They have sponsored resident events and given gift cards. Andrei’s also offers 25% off to the residents of Camden Main and Jamboree on Saturday nights!

Andries (more…)

Read Full Post »

20140911_141148

Working hard to build a wheelchair ramp

On September 11, 2014, the Camden communities in Dallas had an amazing opportunity to join forces and make an impact in our city. Camden partnered with Rebuilding Together Greater Dallas in order to help (more…)

Read Full Post »

Instacart

 

I’ve heard about grocery delivery services here and there over the past few years.  I’m not the earliest of adopters, so this has not really tempted me.  My father bought groceries at the store just like his father before him, so why should I break the chain?  However, I recently discovered a website/app that just might change my mind: Instacart. (more…)

Read Full Post »

mazerunnerpoint

Image Credit: film.com

As an avid reader, and also a follower of young adult sci-fi fiction, I found myself sucked into The Maze Runner series rather quickly. The second I hear that a book series is being converted into a movie, I have to run to Barnes and Noble and pick it up. Yes, I am old school and actually buy paperback books rather than use a Kindle or Nook.

Much like The Hunger Games series and Divergent series, I found myself unable to put the books down. I strayed from my usual book type of female protagonist to male protagonist, as my friend told me it was worth the read. Boy was he right. To avoid any spoilers, I will simply give you a brief overview of the story.

(more…)

Read Full Post »

Older Posts »

Follow

Get every new post delivered to your Inbox.

Join 821 other followers